Question 1

How long will it take to receive my order?

Accepted Answer

Within AustraliaShipping times within Australia vary based on the selected service:Express Delivery: Items are delivered within 1-2 business days, depending on the destination.Standard Delivery: Items are delivered within 3-5 business days, depending on the destination.Please note that these are general estimates and actual delivery times may vary based on factors such as destination, order processing times, and service availability.WorldwideShipping times for international deliveries vary based on the selected service and destination. Here's an overview of typical delivery options:Standard International Delivery: Delivery times can range from 3 to 10 business days, depending on the destination.Please note that these are general estimates, and actual delivery times may vary based on factors such as customs processing, destination country regulations, and service availability.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.Shipping times for international deliveries vary based on the selected service and destination. Here's an overview of typical delivery options:Standard International Delivery: Delivery times can range from 3 to 10 business days, depending on the destination.Please note that these are general estimates, and actual delivery times may vary based on factors such as customs processing, destination country regulations, and service availability.

Question 3

I never got my order, what to do?

Accepted Answer

We're so sorry to hear that! If your order hasn’t arrived within the expected delivery timeframe, please double-check the tracking information sent to your email. Sometimes parcels can be delayed or left in a safe place.If it’s still missing, get in touch with us at kate@blueapparel.store within 14 days of the estimated delivery date. We’ll investigate the issue and do our best to make it right. Your satisfaction means everything to us.

Question 4

What material is my bikini's made of? How do I care for it?

Accepted Answer

The product is crafted from a blend of 85% recycled nylon and 15% spandex.Recycled Nylon: This sustainable material is derived from post-consumer waste, such as discarded fabrics and industrial plastic, reducing environmental impact. Recycled nylon maintains the durability and strength of virgin nylon, making it suitable for various applications.Spandex: Also known as elastane or Lycra, spandex is renowned for its exceptional elasticity, providing garments with a comfortable, form-fitting stretch. It enhances the fabric's flexibility and resilience, ensuring garments retain their shape and offer freedom of movement.This combination results in a fabric that is both durable and flexible, making it ideal for swimwear.Care instructionsWashing: Machine wash in cold water on a gentle cycle.Drying: Air dry by laying flat; avoid tumble drying to prevent damage.Ironing: If necessary, iron on a low heat setting.Bleaching: Do not bleach.Dry Cleaning: Avoid dry cleaning.Following these steps will help maintain the quality and longevity of your garment.

Question 5

Can I change or cancel my order?

Accepted Answer

We totally get it—sometimes things change! If you need to update or cancel your order, please contact us as soon as possible at kate@blueapparel.store. If your order hasn’t been packed yet, we’ll do our best to make it happen. Once it's been dispatched, we’re unable to make changes.

Question 6

Can I exchange my swimwear for a different size or style?

Accepted Answer

Yes! We offer exchanges for a different size or style, as long as the item is unworn, unwashed, and in original condition with tags attached. To start an exchange, just email us within 14 days of receiving your order.

Question 7

How do I choose the right size?

Accepted Answer

We recommend checking out our size guide before placing your order—it’s designed to help you find your perfect fit based on measurements. If you're still unsure, feel free to reach out with your bust, waist, and hip measurements and we’ll happily guide you.

Question 8

What if I’m between sizes?

Accepted Answer

If you're in between sizes, we generally recommend sizing up for a more comfortable fit—especially if you're between our top sizes or prefer a bit more coverage. Need help deciding? Just reach out!

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, MasterCard, AMEX), PayPal, AfterPay, Apple Pay, and Google Pay. Your payment is securely processed and encrypted at checkout.

Question 10

Can I use Afterpay/Klarna/etc.?

Accepted Answer

Yes! We offer Afterpay so you can shop now and pay later in 4 easy instalments. Just select Afterpay at checkout. (If you’re looking for Klarna or another service, let us know—we’re always open to adding more options.)

Question 11

Do you offer free delivery?

Accepted Answer

We now offer free standard shipping on all domestic orders within Australia—no minimum spend required! This means if you're located anywhere in Australia, your order will be shipped to you at no cost via our standard delivery option.Express shipping and international shipping are still available, but these will continue to incur a shipping fee based on location and service chosen at checkout.

Question 12

What is your return policy?

Accepted Answer

Eligibility for Return or Exchange:Items must be unworn, unwashed, and free of any damage.Hygiene liners and tags must still be in place and intact.Timeframe:Returns or exchanges must be initiated within 30 days of receiving your purchase.Return Process:Complete your return via this link.Exclusions:Sale items.

Question 13

How long do I have to return an order?

Accepted Answer

At Blue Apparel, you have 30 days from the date you receive your purchase to initiate a return or exchange. To be eligible, items must be unworn, unwashed, and free of any damage, with hygiene liners and tags still in place and intact. Please note that sale items and gift cards are not eligible for returns or exchanges.To start a return or exchange, click here.

Question 14

What if my product is faulty?

Accepted Answer

At Blue Apparel, we are committed to ensuring that all our products meet high-quality standards. If you receive a faulty item, we are here to help. Eligibility for Faulty Product ReturnsYou are entitled to a replacement, repair, or refund under Australian Consumer Law (ACL) if the product you received:Is defective or has a manufacturing fault.Is significantly different from its description or sample.Is unfit for its intended purpose.Is unsafe to use.This applies regardless of whether the item was purchased at full price or on sale.Return ProcessIf you believe your product is faulty, please go through our returns portal here.Resolution OptionsIf the product is confirmed to have a major fault, you can choose one of the following remedies:Refund: The full amount paid will be refunded to your original payment method.Replacement: A replacement product of the same type will be provided (if available).Shipping CostsFor confirmed faulty products, Blue Apparel will cover the cost of return shipping or provide a prepaid shipping label.ExclusionsFaulty product returns do not cover:Damage caused by misuse, neglect, or improper care.Faults disclosed at the time of purchase (e.g., sale items with visible defects).Contact UsIf you have any questions about returning a faulty product, please email us at kate@blueapparel.store. We’re here to assist you.

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